Building a Sustainable and Responsible Future: Coda’s Commitment to ESG

The digital economy is growing fast, but so are its risks.

While technology continues to drive innovation and scale, it also raises serious challenges: rising emissions, complex global regulations, and widening digital access gaps. Optimizing for growth alone is no longer enough. The future demands a digital economy that goes beyond “green” initiatives, one that remains ethical, inclusive, and built to last.

At Coda, sustainability is not an afterthought. It guides how we operate, grow, and lead. Our first ESG report launched earlier this year reflects that commitment. It outlines the actions we’re taking to reduce our environmental impact, protect data, invest in talent, and ensure transparency across every part of our business.

“ESG isn’t a separate initiative for us—it’s baked into the values that guide our decisions every day.”

Environmental Stewardship: Coda ‘Going Green’ 

The tech industry, a significant consumer of energy and contributor to greenhouse gas emissions, faces immense pressure to transition towards more sustainable practices. Cloud computing, while offering undeniable efficiencies, also presents unique environmental challenges. At Coda, we understand our role and are taking steps to reduce our environmental impact.

We’re working toward a 30% reduction in our total carbon footprint by 2030 and net-zero by 2040, using 2023 as our baseline. These targets reflect global best practices and our belief that growth must be sustainable.

Our strategy spans both operations and infrastructure:

• In 2024, our Singapore office cut per capita energy use by 43% through power-down automation and air-conditioning optimization.
• We’re partnering with cloud providers to transition to renewable energy sources, recognizing cloud infrastructure as a major source of emissions.
• We continue to optimize office spaces and explore energy-efficient systems across markets.

Sustainability guides how we build, not just where we’re headed.

Social Responsibility: Coda Invests in Talent

At Coda, we know that building a responsible future starts with our people. A diverse, engaged, and supported team is the foundation of everything we do.

We’ve set a clear goal: Reach an 80% employee engagement score by 2026.

To achieve this, we’re focused on three core areas:

1. Diversity, Equity, and Inclusion (DE&I)

• Our recruitment and training efforts are designed to attract and retain a diverse talent pool.
• As of end-2024, 43% of our workforce is female, up from 17% the year before.
• Our global team includes over 30 nationalities across 436 full-time employees.

2. Employee Support and Well-being

• We offer comprehensive wellness initiatives, including mental health resources.
• Our partnership with Safe Space, an Employee Assistance Programme (EAP) provider, ensures confidential counseling and support.
• Employee Resource Groups (ERGs) help foster community and inclusion.

3. A Culture of Engagement

• We prioritize collaboration, transparency, and open communication.
• Our culture encourages every employee to contribute, grow, and thrive.
• Our people are our greatest asset and we’re committed to helping them succeed.

Governance & Transparency: Upholding Our Foundational Responsibilities

Strong corporate governance and transparency are paramount for building trust and ensuring long-term sustainability. In the tech industry, data security and privacy are foundational.

Data Privacy & Security

As a Merchant of Record operating in over 60 countries, protecting user data is core to our responsibility. In 2024, Coda recorded zero material data breaches and no significant downtime due to security incidents.

We’ve strengthened our security posture by:

• Enforcing stricter access controls
• Deploying advanced threat detection tools
• Conducting regular penetration testing

Our global data privacy program ensures compliance with major regulations, including:

• EU GDPR
• Singapore PDPA
• California CCPA

Ethical AI and Responsible Innovation

Coda uses AI and machine learning in areas like real-time fraud prevention and risk modeling. But how we use AI matters just as much as what it does. In 2024, we introduced our Artificial Intelligence Security Policy, setting clear guidelines for responsible, ethical, and secure AI use. This framework ensures we stay aligned with evolving industry standards and maintain trust with users, partners, and regulators. We continue to experiment with boosting team efficiency by integrating AI into workstreams, from customer support and fraud monitoring to data analysis and reporting, always anchored in security and compliance.

Stronger Governance for Sustainable Growth

Coda’s robust governance framework provides a solid foundation for sustainable growth. Our approach emphasizes ethical business practices and board diversity, with our Board of Directors providing strategic guidance on ESG topics. We are committed to transparency in our ESG reporting and data security practices. 

To deepen our accountability, we are:

• Pursuing ISO 27001 certification by 2026
• Targeting SOC 2 compliance by 2027
• Establishing an internal ESG Steering Committee in Q2 2025

We see governance not as a back-office function, but as the backbone of how we operate with clarity, accountability, and purpose.

A Shared Journey Towards a Sustainable Digital Future

Coda’s first ESG report reflects more than our internal progress. It marks a broader commitment to building a digital economy that works for people, for the planet, and for long-term progress.

We’re focused on action: protecting data, strengthening governance, and investing in talent that drives meaningful change. These efforts aren’t just part of our strategy. They’re part of who we are.

Sustainability is a shared responsibility. Working alongside our partners, clients, regulators, and communities to ensure the digital economy grows securely, inclusively, and future-ready keeps us moving forward. 

From secure payments to responsible AI, we’re in your corner—ready to grow a better digital future, together. Let’s talk.